If you are from the traditional Contact Centre technology world and have witnessed implementations you will know how painful and expensive the process can be with technology vendors pushing premises-based infrastructure based solutions requiring large capex investments. They will first spend weeks developing requirements, have another month lead time for infrastructure (if you’re lucky) and…
I think everyone agrees that Unified communication technologies are improving collaboration between workers and between organisations, so much so that it would inconceivable to have a conference call where you could not easily share documents, apps and even whiteboard. However, this doesn’t come without its own risks as nearly everyone has had an incident where…
GDPR: What You Need to Know With the onset of the European Union General Data Protection Regulation (EU GDPR) looming on 25th May 2018 and about to supersede the Data Protection act, organisations are sleepwalking into the possibility of being fined up to €20 million or 4% of an organisation’s worldwide turnover. The primary objective of…
Evidence shows that user adoption is the biggest inhibitor of project success when delivering Unified Communications or Collaboration Solutions. In some cases user adoption can be as low as 20%. Where this is the case it is due to companies not specifically planning for user adoption. If you are a company that has spent a significant…
In my experience when companies consider their business justifications for introducing Unified Communications and Collaboration technologies into their organisations they immediately think of the costs they can save by making their disparate systems redundant and reducing their company’s internal communication costs. These are all good and valid reasons to start your justification but there is…
Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow). They are looking at how to provide Omni Channel services to their customers. The basic premise being served here is that if the customer can access you easily at any time then they will be…