How Easy is it to Deploy the Amazon Connect (Cloud Contact Centre) Solution, Really?
If you are from the traditional Contact Centre technology world and have witnessed implementations you will know how painful and expensive the process can be with technology vendors pushing premises-based…
Insuring against corporate data leakage when using Unified Communications applications e.g. Skype for Business
I think everyone agrees that Unified communication technologies are improving collaboration between workers and between organisations, so much so that it would inconceivable to have a conference call where you…
Are you ready for the European Union General Data Protection Regulation (EU GDPR)?
GDPR: What You Need to Know With the onset of the European Union General Data Protection Regulation (EU GDPR) looming on 25th May 2018 and about to supersede the Data…
A Guide to Maximising User Adoption for your Collaboration and Unified Communication Solutions
Evidence shows that user adoption is the biggest inhibitor of project success when delivering Unified Communications or Collaboration Solutions. In some cases user adoption can be as low as 20%.…
PART 1 – How to Create a Business Case for a Unified Communication and Collaboration Solution such as Office365 – In a Small and Midsize Business
In my experience when companies consider their business justifications for introducing Unified Communications and Collaboration technologies into their organisations they immediately think of the costs they can save by making…
How will IoT impact Omni Channel Customer Service Offerings?
Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow). They are looking at how to provide Omni Channel services…
Red Riding Hood Goes Omni-Channel, Now All The Wolves Can Catch Her Whenever They Want – ANY TIME, ANY PLACE, ANYWHERE.
Customers are not wolves and businesses aren’t Red Riding Hood but the sentiment is the same – customers need to make contact with your business anytime, anyplace anyhow and the…
The Future Decoded according to Microsoft
I attended the Microsoft Future Decoded event at the Excel Arena today to get a glimpse of where Microsoft thinks they can add value to our future. If you still…
The Value of Microsoft’s Skype Operational Framework
Earlier this year Microsoft launched their own delivery framework for Skype (SOF – Skype Operational Framework) and have now just rolled out a training programme for their partners which many…
Jammster Consulting to judge at the UK CX Awards
I am delighted to announce that I will be a Judge at the forthcoming UK Customer Experience Awards on Friday 23rd September 2016. The UK Customer Experience Awards has become…