Customers are not wolves and businesses aren’t Red Riding Hood but the sentiment is the same – customers need to make contact with your business anytime, anyplace anyhow and the technology stack must enable connectivity as a single virtual organisation and allow it to be in touch with it’s value chain. This is best achieved…
I attended the Microsoft Future Decoded event at the Excel Arena today to get a glimpse of where Microsoft thinks they can add value to our future. If you still have this nostalgic view of Microsoft being this end user focused organization focusing on shifting end points, then you’re in for a surprise. Why? Because…
Earlier this year Microsoft launched their own delivery framework for Skype (SOF – Skype Operational Framework) and have now just rolled out a training programme for their partners which many have completed. At first glance SOF comes across as a very common sense approach. It is well structured and has all the components I would…
I am delighted to announce that I will be a Judge at the forthcoming UK Customer Experience Awards on Friday 23rd September 2016. The UK Customer Experience Awards has become one of the must attend events in the calendar for CX professionals across the UK. The Awards recognise and celebrate the organisations, teams and individuals…